The distribution team at Telford have celebrated two milestones this month. The first is completing the first ever water cooler training session held in the brand new recently built state-of-the-art water cooler refurbishment centre on Friday 7th December.
Staff from the commercial department, were given training from cooler refurbishment team leader Simon Bridges on the basic fundamentals of water cooler problems and repairs.
Simon Bridges commented, “Cooler refurbishment provides our staff with the knowledge to answer common customer queries with confidence and the ability to provide an effective solution to customers”.
Craig Plested Distribution Manager at Telford commented, “The cooler refurb training session is an essential part of the induction programme for staff here at Angel Springs that give our employees hands on experience of knowing all the elements that a water cooler consists of and the technical specifications of our product range. We’ve always found the practical session to be extremely useful as well as the Q&A session that provides us with real-time feedback”.
The second milestone celebrated by Telford is passing the BWCA Depot Audit with a 100% pass rate. All Angel Springs depots have now achieved passes on audits, which is a record that has consistently been achieved every year.
Kevin Matthews, National Operations Director commented:
“Angel springs are proud to be members of the BWCA who set high standards in the water cooler industry.
“Once again Angel Springs have successfully completed the BWCA audits and all depots have passed 100%.
"We have very high standards in all our locations and this year we have invested in two brand new cooler refurbishment departments, a 3rd to be opened in the New Year, the most recent in our Telford depot who have started a program of training all new employees from a new head office in Wolverhampton.”
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