Workplace conflict can create an uncomfortable atmosphere, reduce productivity and kill team morale, follow our five top ways to end workplace conflicts and make your workplace a happier place to be.
Unnecessary workplace conflict can cost businesses a fortune in lost productivity, difficult work relationships that can be hard to navigate through and wasted time and energy spent dealing with and rectifying the matter. Often conflicts should only effect just two people; however, others are brought into the debate and give their opinions on the issue which can bring the whole company to a standstill. To create a calm and enjoyable work environment, try these five tips to end workplace conflicts.
Five Ways To End Workplace Conflicts And Create A Productive Environment
Lead By Example
If you want your team to stop their workplace conflicts, a manager must lead by example. Do not enter a conversation of blame or negativity and this will show your team that you are looking for solutions and how to gain from experience rather than wallow in difficult situations. Make sure to give clear and comprehensive instructions to your team to reduce any ambiguity and confusion between team members and let the rest of your team follow in your footsteps.
Be mindful not to complain about any members of staff nor get involved in any arguments, and your team should admire the example you set.
Consider The Situation As An Opportunity
Any area of confusion or conflict is an area of growth and development. If a situation begins to erupt, ask the team what the real cause was. Often people will give a superficial answer, but when they really think about it, it is likely to come from confusion or differing of opinion which didn’t deserve to be blown up out of proportion.
Give your team a forum to ask how to stop it from happening again and how they all could have handled the situation better. Allow time for a reflection will help all the team learn from the situation and give them a chance to develop their people skills to handle situations better.
Understand Their Motivation
Conflict can happen when a person feels that they won’t be able to achieve their objectives, whether this has come from a supporting colleague not delivering what was expected or a change in the process which will impact their work life.
To avoid conflict, always consider your job as being able to help people achieve their objectives. If there is something you are going to say or do that is going to impact a colleague’s objective, you may face conflict. Before this happens, work on solutions for them to still meet their targets and understand that team goals are more important than your own.
Offer Conflict Resolution TrainingOne of the most valuable training sessions you can have in a workplace is conflict resolution training. Understanding conflict is an important people skill and will not only help the team; it will help the whole company as well as customer and personal relations.
Conflict resolution training can help to give all employees the right voice, so everyone knows how to handle a difficult situation and what the warning signs are. For an added measure, have the leadership team undertake a mediation training session. Mediation is a great skill for leaders to have as they can help to diffuse situations quickly and ensure everyone focuses on the common objective.
If you sense a conflict coming, be proactive to take steps to prevent it from blowing up out of proportion. Looking for areas of potential conflict is a great skill to have as it helps you to understand the mindsets of your peers and can help you to create a happier and more peaceful workplace.
Prevention is better than a cure, so if you see an issue or an escalation point, tackle the situation head on to diffuse the situation. Usually, clarity and a decisive action are needed to help to keep everyone focused on their goals and how they impact each other and the team’s goals.
Even if the conflict has occurred, act quickly to minimise the severity. Do not take sides or investigate the situation, just explain why each side has seen the circumstance differently and that the team needs to put this problem aside so they can create even better results. After all, positivity is the best way to bring people out of a negative situation.