Please read this COVID-19 update - We realize more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).
Please read this notice for when you are planning to return to work.
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    • COVID-19 Information
    Information regarding COVID-19

    This page provides answers to Frequently Asked Questions to help you navigate the challenges the virus poses to keeping your workforce safely hydrated.

    Service Related Questions

    • Q: Will Waterlogic remain open?

      A: We are striving to operate as normal as possible. We are committed to providing you with the standard of service you’ve come to expect from us, even during these challenging times. We may be forced to close following a government directive or staff shortages. However, we will do our best to let you know should this be the case. As of now the only regions that may be impacted by the current COVID-19 are the following:
      • New York

    • Q: Our office is temporarily closing, and we have a Waterlogic dispenser, what do we do?

      A: If your office is closing for a period, please shut off your Waterlogic water dispenser. When your workplace reopens, we recommend you flush your Waterlogic machine to ensure your first glass of water is freshly filtered.

    • Q: What should we do to start using our dispenser again?

      A: Before using a dispenser, machine or equipment for the first time following a dormant period, we recommend taking the following steps:
      • Turn your machine back on and allow at least one hour before using to provide sufficient time for the heating and cooling of the water to take place. Turn the water and CO2 gas supply back on if either has been turned off.
      • Dispense a minimum of 5 litres/1 gallon each of ambient, cold and sparkling water, and 3 litres/0.6 gallons minimum of hot water. You may need to flush more water to meet taste preference. Dispose of the water.
      • Flushing helps to remove stagnated water from the system. For sparkling units, flushing also clears any possible air bubbles that may have formed in the water lines. Changes in temperature and exposure to light can also affect taste and odor.
      • Sanitize all external surfaces of the machine, including all nozzles/taps/tap handles, decals, drip trays and fonts using a food grade sanitizer.
      • For dispensers using Reverse Osmosis, run these units every other day to keep the membranes fresh and primed, and to ensure that any water in the tank is used. Check tank pressures and re-pressurize if appropriate.
      • For ice dispensers, dispose of any stored ice and the first set of freshly made ice before use.
      • For coffee machines, please see the user manual for machine specific daily maintenance protocols and follow before use. In the absence of a user manual, please follow these simple steps: empty any coffee deposit trays that have any reminiscence of coffee granules; run at least 1 litre/0.2 gallons of hot water through the coffee machine by selecting hot water dispense; dispense 3-4 cups of coffee before using.
      • Wash all glassware, re-usable bottles, carafes and other drinking vessels by hand using hot water and dishwashing liquid, then rinse. Place in a dishwasher or glass washer and run through two wash cycles to clear any residue.

    • Q: What is the best way to keep my Waterlogic dispenser clean?

      A:
      • Once you have followed the restart procedures, use every opportunity to encourage regular sanitization of equipment and consumables as well as heightened personal hygiene protocols to help prevent the spread of germs.
      • Wash or sanitize hands with an alcohol-based gel before and after you use your dispenser.
      • Whilst at the dispenser, cover sneezes and coughs to help prevent the spread of germs. We recommend keeping a hand sanitizer and tissues within easy reach of the dispenser, and a bin to dispose of used tissues.
      • Keep a safe distance from others when you fill up at the water dispenser. It is recommended that a distance of at least 1 metre/3ft be maintained at all times.
      • Use a spray disinfectant or disposable disinfectant wipes to sanitize your dispenser regularly. Pay particular attention to the dispensing area.
        • All glassware, re-usable bottles, carafes and other drinking vessels must be washed in a dishwasher or glass washer after every use without exception. A second cycle for all items is recommended. If you are using disposable cups, encourage disposal after each use, do not reuse or leave for others to dispose of.

    • Q: Can I still order a Water Dispenser?

      A: We are working tirelessly to make sure our products are available when our customers need them. We are managing our supply chain to ensure that our customers remain unaffected by the situation and we will continue to closely monitor events and react accordingly. As of now the only regions that may be impacted are listed under ‘Will Waterlogic remain open’ FAQ.

    • Q: Will I experience a change in service?

      A: Our ambition is to make products available when customers need them; including delivery, installation and servicing, carried out in-line with government safety guidelines. We are monitoring the situation constantly and will update our services accordingly.

    • Q: Will a Waterlogic engineer still carry out on-premises maintenance for our dispensers?

      A: We continue to follow government advice and shutdown measures. If regulations and staff availability allow, on-premises service visits will continue as usual, provided our customers request them. We are taking every measure to keep employees and customers healthy and safe.
      • Check there has been no confirmed COVID-19 case on-site to date
      • Avoid physical contact during every visit, with no handshaking or sharing of items (including pens or tools) and always stay at least 6 ft away from customers
      • Wear latex gloves throughout the visit
      • Use provided sanitization equipment to disinfect the dispenser on every visit
      • Instruct technicians to use hand sanitiser for 20 seconds before and after every site visit
      • If a technician experiences any symptoms, they have been instructed to self-quarantine at home for 14 days and contact their healthcare provider.

    • Q: How is Waterlogic helping to prevent the spread of Coronavirus?

      A: Waterlogic follows strict hygiene standards and stringent food handling measures across both our factories and warehouses. We have always worked to the highest health and safety protocols and will augment these practices so that our employees and customers always remain safe.
      • Employees in Waterlogic offices are working from home, where possible
      • Company-wide policy — with frequent reminders — to wash hands for at least 20 seconds with soap and water; especially before eating, after using the bathroom, and after coughing, sneezing or blowing one’s nose
      • Non-essential travel is now banned
      • Enforcing social distancing as much as possible, with a focus on our service centers

    Product Related Questions

    • Q: How can Waterlogic guarantee that shipping dispensers from one location to another does not not transfer the Coronavirus into my workplace?

      A: According to the World Health Organization (WHO), it is not certain how long the virus that causes COVID-19 survives on surfaces. Studies suggest that coronaviruses may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment). Although we maintain safe and hygienic practices throughout our supply chain, we cannot guarantee that our dispensers are free from contamination during shipping. However, we can offer peace of mind that every dispenser is sanitized thoroughly before use by customers.

    • Q: Does the Firewall® technology used in Waterlogic machines kill the Coronavirus?

      A: Our patented Firewall ® technology purifies water throughout the length of the dispensing faucet: a feature no other POU dispenser offers. This technology prevents viruses, bacteria and microbial cysts from contaminating drinking water and causing illness. Firewall® is proven to eliminate up to 99.9999% of viruses. However, it has not been tested against the Coronavirus.

    • Q: Does the antimicrobial BioCote® surface protection protect users from the Coronavirus?

      A: BioCote® built-in antimicrobial protection restricts the growth of bacteria and mold around the dispensing area and filter, reducing the potential for cross-contamination and keeping the dispenser fresher and cleaner for longer. Although proven to reduce microbes by 99.5% within 2 hours, BioCote® is not tested or certified to eliminate coronavirus. We advise regular dispenser cleaning and sanitizing with disinfectant spray or wipes, a strong focus on hand hygiene for all users, as well as following up-to-date guidance from government bodies and health authorities.

    • Q: Can people catch the Coronavirus from any surface?

      A: According to the World Health Organization, the virus spreads from person-to-person via small droplets from the nose or mouth. These droplets spread when a person with COVID-19 coughs or exhales. The droplets can land on objects and surfaces, which a person may then touch, resulting in the possible transmission of COVID-19 if that person then touches their eyes, nose or mouth. To learn more about coronavirus (COVID-19), see the World Health Organization guidelines

    • Q: What is the best way to clean my Waterlogic machine?

      A: We advise regular dispenser cleaning and sanitizing with disinfectant spray or wipes, a strong focus on hand hygiene for all users, as well as following up-to-date guidance from government bodies and health authorities. Focus on the dispensing area, paddles and buttons.

    Handy tools to help you get up-and-running

    Visit our restart page where you can find:

    • Water dispensers in the workplace
      This paper offers practical insights and measures to help authorities and organizations set the necessary protocols to mitigate the risks of water dispensers in the workplace.
    • Dispenser restart and usage guide
      A handy guide to getting you back up-and-running with a strong focus on hygiene and social distancing to reduce the risk of infection.
    • Point of dispense material
      Help promote strong messages of social distancing and hygiene around your dispenser with free to download tent cards and stickers.

    Plus a number of additional products to support maintaining a hygienic working environment and promoting social distancing measures around the water dispenser.

    Have any other questions?

    We’ll keep in touch as best we can if things change and post updates here. If you have any other questions about how our services may be impacted by the COIVD-19 outbreak please contact us directly using the details below and we'll to our best to help.

    Email: customercare@waterlogicusa.com
    Phone Number: (866) 917-7873

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