COVID-Secure

Hands-free dispensing

Up to 70% savings

Today we've savedplastic bottles from landfill

Please read this COVID-19 update - We realize more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).
Please read this notice for when you are planning to return to work.

Exclamation mark

You may have noticed we've made a few changes to our website. You'll still be able to easily find everything you need and much more. To learn about the update and how to find any information you need please read our new website guide here.

  1. WLUS
  2. Support
  3. Product support
  4. Water dispenser is freezing

Freezing?

If your water dispenser is dispensing frozen water or ice, the machine's temperature may be set too cold.

You will need to complete our service request form and one of our water experts will contact will be in touch to arrange an engineers’ visit.

Name*
Company name*
Account number
Email *
Phone number*
Zip*
Details of your issue

Common tasks

Account

Payment and billing

Can't find what you're looking for?

Tell us what you need help with and we will find the right answer for you.

Open chat

Related topics

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 3023561966
Existing customer: (866) 917-7873

Chat

We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Fri: 09:00am - 05:00pm

Open chat

Email

Use our contact form to send us an email and we will get back to you as soon as possible.

Send form inquiry