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Please read this COVID-19 update - We realize more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).
Please read this notice for when you are planning to return to work.

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You may have noticed we've made a few changes to our website. You'll still be able to easily find everything you need and much more. To learn about the update and how to find any information you need please read our new website guide here.

Not dispensing?

If your water dispenser doesn't appear to be dispensing water correctly please try the following:

  1. Double check that the machine is plugged in and switched on
  2. Check that the machine has not been overused. The tank may need time to refill if it has had a high volume of usage
  3. Ensure the mains water supply is running to the cooler. To do this follow the pipework from the back of the machine to the isolation valve. The valve should be in line with the pipework if water is running to the machine. If it is not in line, you can gently turn the valve until it is inline, you should then start to hear water filling the machine.

If the above hasn't resolved the issue, please complete our service request form and one of our water experts will be in touch to arrange and engineers' visit.

Name*
Company name*
Account number
Email *
Phone number*
Zip*
Details of your issue

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 3023561966
Existing customer: (866) 917-7873

Chat

We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Fri: 09:00am - 05:00pm

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Email

Use our contact form to send us an email and we will get back to you as soon as possible.

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