Today we've saved plastic bottles from landfill

Please read this COVID-19 update - We realize more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).
Please read this notice for when you are planning to return to work.

Not heating?

If your water dispenser doesn't appear to be heating correctly please try the following:

  1. Double check that the machine is plugged in and switched on
  2. Ensure the hot switch is switched to the on position. 
  3. Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage
  4. If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If hasn't resolved the issue, please complete our service request form below and one of our water experts will be in touch to arrange and engineers' visit.

Name*
Company name*
Account number
Email *
Phone number*
Zip*
Details of your issue

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 3023561966
Existing customer: (866) 917-7873

Chat

We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Fri: 09:00am - 05:00pm

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Email

Use our contact form to send us an email and we will get back to you as soon as possible.

Send form inquiry