Today we've saved plastic bottles from landfill

Request a return or replacement

Are you unhappy with your order?

If you'd like to request a refund or a replacement for your order, please complete your details below and one of our water experts will contact you to discuss the next steps.

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Order number*
Would you prefer a refund or a replacement?*

Prefer to talk to someone?


If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 03330 608 797
Existing customer: 0333 600 1845


We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Thurs: 9.00am - 5pm
Fri: 9.30am - 5pm

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If you prefer to email us we will get back to you as soon as possible. Please email your enquires to the email address below.