Combination with Culligan FAQ

Following the global combination of Waterlogic and Culligan, we are excited to share with you the roadmap of what’s changing from April and what you need to know.
WL7 office water dispenser

Waterlogic Customers

General

  • How will the changes affect me?
  • When does this change happen?
  • Are any of your contact numbers or email addresses changing?

Finance and Billing

  • Do your bank details change?
  • Will this affect my pricing or contract?
  • Is there a change in your VAT Number or Company Registration Number?
  • Will my invoice look different?
  • How do I pay my invoices?
  • How do I create an account for the E-Billing Portal?

Orders and Deliveries

  • Is the Waterlogic Shop Changing?
  • How do I create an account on the MyWater Portal?
  • Will I still order consumables in the same way for my delivery account?
  • Will my delivery dates change?
  • Will my scheduled order change?
  • Will I notice a difference to my water bottles?
  • Will I notice a difference in who delivers my water?
  • Will I be able to keep the same water dispenser?

Culligan Customers

General

  • How will the changes affect me?
  • When does this change happen?
  • Are any of your contact numbers or email addresses changing?

Finance and Billing

  • Do your bank details change?
  • Will this affect my pricing or contract?
  • Do my account details change?
  • Is there a change in your VAT Number or Company Registration Number?
  • Will my invoice look different?
  • Will I still be invoiced at the end of the month?
  • How do I pay my invoices?
  • How do I create an account for the E-Billing Portal?
  • Will I still be able to view Historical/Open Invoices?

Orders and Deliveries

  • Is the ‘My Water Portal’ Changing?
  • How do I create an account on the MyWater Portal?
  • Will I still order consumables in the same way for my delivery account?
  • Will my delivery dates change?
  • Will my scheduled order change?
  • Will I notice a difference to my water bottles?
  • Will I notice a difference in who delivers my water?
  • Will I be able to keep the same water dispenser?