Cariad is now Waterlogic. If you would like to understand how this affects you as a customer, please contact our customer service team.

Combination with Culligan FAQ

Following the global combination of Waterlogic and Culligan, we are excited to share with you the roadmap of what’s changing from April and what you need to know.

Waterlogic Customers

General

How will the changes affect me?
- Whilst we fully integrate the two businesses, some things will look a little different including invoices, scheduled order emails, bottle labels, and personnel. Please be assured that we aim to minimise the impact on you a much as possible, whilst offering new advantages.
When does this change happen?
- The change takes place from April 2023.
Are any of your contact numbers or email addresses changing?
- While there is no change to the current contact methods, in result of Culligan and Waterlogic combining, you may receive some correspondence from a Culligan email address in the future.

Finance and Billing

Do your bank details change?
- Whilst our account details have not changed, the company name has changed to ‘Culligan UK Limited’
  Company: Culligan (UK) Limited
  Bank: HSBC UK Bank PLC
  Sort Code: 40-11-60
  Account Number: 01240668
Will this affect my pricing or contract?
- No, all pricing, terms and conditions, equipment, and service agreements that you have in place will all stay as they are now.
Is there a change in your VAT Number or Company Registration Number?
- No, there is no change to our VAT or Company Registration Number.
Will my invoice look different?
- The only change to your invoices will be the company name at the top will state ‘Culligan (UK) Limited’
How do I pay my invoices?
- If you are currently set up on a Direct Debit, you are not required to make any changes. You can call us on 0333 600 1845 and make a payment over the phone, or you can make a BACS Transfer with the bank details provided above. You can also pay your invoices through the E-Billing Portal, see below for setup.
How do I create an account for the E-Billing Portal?
- You request an account creation emailing us on accountsreceivableuk.cdw@culligan.co.uk

Orders and Deliveries

Is the Waterlogic Shop Changing?
- Yes. There will be an updated name changing to MyWater Portal with increased product offering, the ability to manage subscriptions for regular deliveries, and you will now also be able to view delivery notes for water orders. You will still be able to access this via the existing link.
How do I create an account on the MyWater Portal?
- You can easily setup your online account using your customer account number and Web-ID.
  Simply head over to mywater.culligan.co.uk and activate your account to get started.
Will I still order consumables in the same way for my delivery account?
- Yes, you can. We would recommend you order your usual consumables via our online portal, which is quick and easy to setup and available 24/7. You can manage your orders, see past deliveries and setup your subscriptions.
Will my delivery dates change?
- Whilst the delivery date may not be the same day each week, the frequency of your deliveries will not change.
Will my scheduled order change?
- Going forward, our emails will look different, however, you will still be able to order and manage your scheduled deliveries as you do today, and there is no change to the frequency of deliveries.
Will I notice a difference to my water bottles?
- For an interim period, while we are in the process of rebranding from Waterlogic to Culligan, you may receive a water bottle labelled as Culligan or Edgars.
Will I notice a difference in who delivers my water?
- For an interim period, while we are in the process of rebranding from Waterlogic to Culligan, you may notice the Driver/Technician might be wearing a Culligan uniform.
Will I be able to keep the same water dispenser?
- Yes, there will be no changes to your equipment.

Culligan Customers

General

How will the changes affect me?
- Whilst we fully integrate the two businesses, and because of implementing a new system, some things will look a little different including invoices, scheduled order emails, bottle labels, and personnel. Please be assured that we aim to minimise the impact on you a much as possible, whilst offering new advantages.
When does this change happen?
- The change takes place from April 2023.
Are any of your contact numbers or email addresses changing?
- While there is no change to the current contact methods, in result of Culligan and Waterlogic combining, you may receive some correspondence from a Waterlogic email address in the short-term.

Finance and Billing

Do your bank details change?
- Our bank details have changed and there is a requirement for you to update these. Please find our bank details below:
  Company: Culligan (UK) Limited
  Bank: HSBC UK Bank PLC
  Sort Code: 40-11-60
  Account Number: 01240668
Will this affect my pricing or contract?
- No, all pricing, terms and conditions, equipment, and service agreements that you have in place will all stay as they are now.
Do my account details change?
- Our System will generate a new Account Reference Number for all customers. We will be sharing this with you in the coming weeks. We can locate your account using your current Customer Account Number, also.
Is there a change in your VAT Number or Company Registration Number?
- Yes – You will find our new details below:
  VAT Number: GB 828 3824 07
  Company Registration Number: 2418453
Will my invoice look different?
- Invoices will be laid out differently, but we feel that they will be easier to understand with clearer information given. They will also have your new Account Number Reference and WEB ID.
Will I still be invoiced at the end of the month?
- You will still receive your invoices in the same way; however, you will now be invoiced on a mid-monthly billing cycle instead of month-end. This is normally on/around the 15th of each month.
How do I pay my invoices?
- If you are currently set up on a Direct Debit, you are not required to make any changes. You can call us on 0344 5793999 and make a payment over the phone, or you can make a BACS Transfer with the new bank details provided above. You can also pay your invoices through the E-Billing Portal, see below for setup.
How do I create an account for the E-Billing Portal?
- You request an account creation emailing us on accountsreceivableuk.cdw@culligan.co.uk
Will I still be able to view Historical/Open Invoices?
- You can request a copy of historical invoices by calling 0344 5793999 or emailing customerservice.cdw@culligan.co.uk, however, all your invoices from April 2023 will now be available to view in the E-Billing portal.

Orders and Deliveries

Is the ‘My Water Portal’ Changing?
- Yes. There will be an updated MyWater Portal with increased product offering, the ability to manage subscriptions for regular deliveries, and you will now also be able to view delivery notes for water orders. Copies of invoices and proof of deliveries will be available in the E-Billing Portal.
How do I create an account on the MyWater Portal?
- You can easily setup your online account using your new customer account number and Web-ID which you will receive from us shortly as part of our customer communications.
  Simply head over to mywater.culligan.co.uk from Monday 3rd April and activate your account to get started.
Will I still order consumables in the same way for my delivery account?
- Yes, you can. We would recommend you order your usual consumables via our online portal, which is quick and easy to setup and available 24/7. You can manage your orders, see past deliveries and setup your subscriptions.
Will my delivery dates change?
- Whilst the delivery date may not be the same day each week, the frequency of your deliveries will not change.
Will my scheduled order change?
- Going forward, our emails will look different, however, you will still be able to order and manage your scheduled deliveries as you do today, and there is no change to the frequency of deliveries.
Will I notice a difference to my water bottles?
- For an interim period, while we are in the process of rebranding from Waterlogic to Culligan, you may receive a water bottle labelled as Waterlogic/Angel Springs.
Will I notice a difference in who delivers my water?
- For an interim period, while we are in the process of rebranding from Waterlogic to Culligan, you may notice the Driver/Technician might be wearing a Waterlogic uniform.
Will I be able to keep the same water dispenser?
- Yes, there will be no changes to your equipment.

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Following the global combination of Waterlogic and Culligan, we are excited to share with you the roadmap of what’s changing from April and what you need to know.

Waterlogic Customers

General

How will the changes affect me?

When does this change happen?

Are any of your contact numbers or email addresses changing?

Finance and Billing

Do your bank details change?

Will this affect my pricing or contract?

Is there a change in your VAT Number or Company Registration Number?

Will my invoice look different?

How do I pay my invoices?

How do I create an account for the E-Billing Portal?

Orders and Deliveries

Is the Waterlogic Shop Changing?

How do I create an account on the MyWater Portal?

Will I still order consumables in the same way for my delivery account?

Will my delivery dates change?

Will my scheduled order change?

Will I notice a difference to my water bottles?

Will I notice a difference in who delivers my water?

Will I be able to keep the same water dispenser?

Culligan Customers

General

How will the changes affect me?

When does this change happen?

Are any of your contact numbers or email addresses changing?

Finance and Billing

Do your bank details change?

Will this affect my pricing or contract?

Do my account details change?

Is there a change in your VAT Number or Company Registration Number?

Will my invoice look different?

Will I still be invoiced at the end of the month?

How do I pay my invoices?

How do I create an account for the E-Billing Portal?

Will I still be able to view Historical/Open Invoices?

Orders and Deliveries

Is the ‘My Water Portal’ Changing?

How do I create an account on the MyWater Portal?

Will I still order consumables in the same way for my delivery account?

Will my delivery dates change?

Will my scheduled order change?

Will I notice a difference to my water bottles?

Will I notice a difference in who delivers my water?

Will I be able to keep the same water dispenser?

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