Machine leaking?

If your Hot Water Boiler appears to be leaking please check the following:

Is the drip tray full?

If yes, gently remove the drip tray and empty it into the nearest sink, being careful not to spill any water.

Is the drip tray inserted correctly in line with the boiler?

If no, this should be corrected. There is a condensation pipe that feeds from the boiler to the drip tray and if the drip tray is misaligned, it will mean that the condensation is not being caught anywhere and may leak out of the bottom.

Is the lever/tap or push button broken?

If yes, you will need to isolate the machine (instructions below) to prevent any further leaks prior to completing our Service Request form to arrange an engineers’ visit.

If you've checked the machine and are still experiencing issues, you should isolate the machine (instructions below) and complete our Service Request form to arrange an engineers’ visit.

To Isolate a hot water boiler

1. Follow the pipework at the back of the unit until you see the isolation valve. Turn the valve so that it is not in line with the pipework. This will shut off the water supply to your machine
2. Drain the boiler until the internal tank is empty (open the taps as if you were dispensing cups of water until nothing else will come out)
3. Switch the machine off at the wall until the engineer arrives