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Not chilling?

If your Mains-Fed water cooler doesn't appear to be chilling water correctly please try the following:

  1. Double check that the machine is plugged in and switched on
  2. Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage
  3. Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill
  4. If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating

If this has not resolved the issue, please complete our Service Request form and one of our water experts will be in touch to arrange and engineers' visit.

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If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 01442868589

Existing customer: 0333 600 1845

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Email

If you prefer to email us we will get back to you as soon as possible. Please email your enquires to the email address below.

customersupport@waterlogic.co.uk

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