Bottled water cooler is leaking

If your bottled water cooler appears to be leaking, please check the following:

Is anything floating in the bottle?

You may find a blue valve floating in the bottle. If you do see a blue valve, the bottle is faulty and will need removing and replacing (you will need 2 people to remove the bottle, 1 person to lift the bottle and the other to place their hand underneath the bottle as it is lifted to ensure minimum leakage).

Are there any holes or cracks in the water bottle?

If yes, the bottle is faulty and will need removing and replacing (you will need 2 people to remove the bottle, 1 person to lift the bottle and the other to place their hand underneath the bottle as it is lifted to ensure minimum leakage)

Is there anything leaking from the taps?

If yes and your cooler is a bottle-fed glacier, the taps can be turned clockwise gently where the lever connects to the top of the tap. This will tighten the tap back up and, on most occasions, will stop the leak. If your cooler is not a bottle-fed glacier the machine will need to be isolated using the steps below.

Isolating a Bottled Machine

1. Remove the bottle of water. (If the blue valve is floating in the bottle you will need 2 people to remove the bottle, 1 person to lift the bottle and the other to place their hand underneath the bottle as it is lifted to ensure minimum leakage).
2. Drain the taps until the internal tank is empty (open the taps as if you were dispensing cups of water until nothing else will come out).
3. Switch the machine off at plug until the engineer arrives.

Is the drip tray full?

If yes, gently remove the drip tray and empty into the nearest sink, being careful to not spill any water.

If you've checked the machine and are still experiencing issues, please complete our service request form and one of our water experts will be in touch to arrange an engineer’s visit.