You may have noticed we've made a few changes to our website. You'll still be able to easily find everything you need and much more. To learn about the update and how to find any information you need please read our new website guide here.

WE’RE OPEN FOR BUSINESS. As we have key worker status, we want you to know that we’re still providing our services even during lockdown. Click here for FAQs.

Today we've saved plastic bottles from landfill

Bottled water cooler is leaking

If your bottled water cooler appears to be leaking, please check the following:

Is anything floating in the bottle?

You may find a blue valve floating in the bottle. If you do see a blue valve, the bottle is faulty and will need removing and replacing (you will need 2 people to remove the bottle, 1 person to lift the bottle and the other to place their hand underneath the bottle as it is lifted to ensure minimum leakage).

Are there any holes or cracks in the water bottle?

If yes, the bottle is faulty and will need removing and replacing (you will need 2 people to remove the bottle, 1 person to lift the bottle and the other to place their hand underneath the bottle as it is lifted to ensure minimum leakage)

Is there anything leaking from the taps?

If yes and your cooler is a bottle-fed glacier, the taps can be turned clockwise gently where the lever connects to the top of the tap. This will tighten the tap back up and, on most occasions, will stop the leak. If your cooler is not a bottle-fed glacier the machine will need to be isolated using the steps below.

Isolating a Bottled Machine

  1. Remove the bottle of water. (If the blue valve is floating in the bottle you will need 2 people to remove the bottle, 1 person to lift the bottle and the other to place their hand underneath the bottle as it is lifted to ensure minimum leakage).
  2. Drain the taps until the internal tank is empty (open the taps as if you were dispensing cups of water until nothing else will come out).
  3. Switch the machine off at plug until the engineer arrives.

Is the drip tray full?

If yes, gently remove the drip tray and empty into the nearest sink, being careful to not spill any water.

If you've checked the machine and are still experiencing issues, please complete our service request form and one of our water experts will be in touch to arrange an engineer’s visit.

Name*
Job title*
Company name
Account number
Name
Company name
Postcode

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 01442868589

Existing customer: 0333 600 1845

Chat

We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Fri: 09:00am - 05:00pm

Open chat

Email

If you prefer to email us we will get back to you as soon as possible. Please email your enquires to the email address below.

customersupport@waterlogic.co.uk

Product Summary: