Which water options do Water At Home systems offer?
Our Water At Home range currently offers the Vessi system, which provides steaming hot, and normal hot and cold water. It also includes the Hybrid system, which provides purified, great-tasting chilled water.
Are the products in the Water At Home range different to the range for workplaces?
Yes, our Water At Home range features products exclusively for homes. We found requirements of workplaces to be different to that of a home, which is why this range differs to workplace and other offerings.
Are Water At Home products WRAS approved?
All products that are directly connected to Mains Water supply along with all components used for installation will be Water Regulations Advisory Scheme (WRAS) approved
Are there any aftercare services available?
There is a range of accessories available to care for your tap system and ensure the best quality water is dispensed including replacement filters and descale kits. These are available to purchase from Waterlogic.
Which water options does the Vessi provide?
The Vessi provides filtered steaming hot water at 98° on demand, as well as filtered ambient and cold drinking water.
How does the system actually work?
The Boiling water tap works with the help of an electric-powered hot water tank. These tanks plug directly into a power socket and are connected to your water supply. They heat the water and store it in the tank - when you turn your tap on to use the boiling water, it can then be delivered instantaneously.
What are the measurements of the boiler unit?
The boiler unit is very compact, with dimensions of H427 x W298 x D216mm.
What designs and finishes are available for the Vessi?
Made from stainless steel, Vessi dispensers are available in chrome, brushed chrome, matt black, and urban copper.
What is the maximum capacity of the Vessi tap?
1.4 Litres of boiling water depending on temperature selection
What is the maximum amount of people the Vessi tap can cater for?
We suggest this would cater for a family of up to 6.
Are there any requirements needed to be able to install a Vessi tap in my kitchen?
You will need space to fit the compact boiler unit under your sink, a minimum 0.75 bar hot pressure, and space for one 35mm in diameter hole to be drilled.
How does the Vessi tap compare to using a kettle in terms of energy efficiency?
Vessi taps are very economical and energy-efficient in comparison to a standard kettle – saving energy, water and money. Water and energy is wasted by using kettles daily especially if you empty out pre-boiled water and re-fill the kettle before boiling again. A full kettle uses a lot of energy to heat up while a boiling water tap costs a lot less and provides you with the amount of hot water required in seconds.
Does the Vessi tap require ventilation?
Always ensure an airgap of at least 10mm around the appliance and that any closed cabinet has sufficient airflow
Can I cut into any work top to install the Vessi tap?
The tap is designed to replace the existing tap over the sink, therefore no additional holes are required.
What temperature can the water reach?
Temperatures can be set by the user, the maximum water temperature is 98°.
Is it possible to rent a Vessi tap?
At present, we offer just an Outright Purchase option.
How can I clean my Vessi tap?
Clean the tap regularly as required, using a mild soap and damp cloth, do not use any other cleaners, regular cleaning will prevent the build-up of lime scale and dirt. Maintain the heater according to the user guide, for example replace filter and descale when required.
If I will not be using it for an extended period of time, how do I turn off the Vessi tap?
There is no need to turn the unit off, the unit will run efficiently and effectively on standby mode when not in use.
Is it possible to ‘flush’ the tanks through on a Vessi tap?
The filter system provided with boiling system will help to prevent of the calcification (scaling) of the boiler. However it will be required from time to time that the boiler will need to be descaled, drained and refilled to ensure the maximum energy efficiency and service life from the product especially in hard water areas. Descaling solutions can be obtained via Waterlogic.
How much does Vessi tap cost?
Vessi taps are available from £619.99.
How do I register my boiler for warranty?
Simply visit the Register Your Boiler page on the ProBoil website.
What is covered under warranty?
For the boiler, all working parts are guaranteed for 2 years from date of purchase provided it has been used for normal domestic purposes and the user and installation guide has been observed. The warranty extends to the original purchaser only.
Who can I get to install the unit?
We would always recommend using a trained plumbing professional to avoid any issues.
What is the supply voltage range of the boiler system?
The supply voltage range is AC 220-240V (50Hz).
What is the maximum power usage when the element is on?
The maximum power usage is 5kW at 240V AC.
What is the power usage when the unit is on Standby and the screen is off?
The standby power usage is 0.1-0.2W.
What is the power usage when keeping water warm at 98°C?
The power usage is 0.025kW, depending on ambient temperature, power on, and no water usage.
What is the power usage when reboiling 1 litre at 98°C?
Reboiling 1 litre uses 1.5kW of power (based on single 1 litre dispense of 98°C).
Which power leads and plugs are included with the unit?
The unit comes with and requires a 1.4M (cable), 3 pin UK plug (13A), IEC connector. Please do not extend or replace.
What installation guides are available?
Click here for an installation and user guide: www.proboil.co.uk/downloads/instructions/PROBOIL2X%20user%20and%20installation%20guide%20v1f.pdf
Are there any installation videos available?
Click here to watch a video on how to install your unit: Proboil 2X and 3 IN 1 Tap Installation Video - YouTube
Can I install the unit myself?
Yes, simply follow the instructions in the guide and/or video above.
Can a member of the Waterlogic team install the unit?
At present, Waterlogic do not install these taps.
Can I get a plumber to install the unit?
Yes, a plumber should easily be able to install the Vessi tap.
How long does delivery take?
Delivery usually takes approximately 3 to 5 working days, depending on demand and other factors.
How much does delivery cost?
Delivery is free of charge for all orders over £50.00
Do you deliver to outside of the UK?
We can also deliver to the Channel Islands and Southern Ireland but please contact us for delivery costs to these areas.
Refunds & Returns
How do I return my unit?
If for any reason you are unhappy with your purchase or you have changed your mind, then you are able to return your item. Simply contact us within 48 hours of receipt of your order quoting your order reference and the product code. The goods returned must not have been opened or used and be in a re-saleable condition for us to offer a refund. Unfortunately, we can only refund the cost of the product and not the original postage charge. We recommend you use a suitable postal service that allows you to track your parcel for all items to be returned. The cost of returning the product will not be borne by Waterlogic.
How do I get a refund?
On receipt of unopened goods, Waterlogic will start the process for a refund.
How long does it take for a refund to hit my account?
Refunds will be returned within 14 days.
What do I do if my system develops a fault after 30 days?
Contact Waterlogic immediately in order for us to investigate the fault.
My product is faulty but is still guaranteed by the manufacturer, what do I do?
Contact Waterlogic immediately in order for us to investigate the fault.
What happens if my items are damaged or incorrect?
Contact Waterlogic immediately for a replacement to be arranged.