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Read moreRead lessWater@Home FAQs
General
Which water options do Water At Home systems offer?
Are the products in the Water At Home range different to the range for workplaces?
Are Water At Home products WRAS approved?
Are there any aftercare services available?
Vessi Tap
Which water options does the Vessi provide?
How does the system actually work?
What are the measurements of the boiler unit?
What designs and finishes are available for the Vessi?
What is the maximum capacity of the Vessi tap?
What is the maximum amount of people the Vessi tap can cater for?
Are there any requirements needed to be able to install a Vessi tap in my kitchen?
How does the Vessi tap compare to using a kettle in terms of energy efficiency?
Does the Vessi tap require ventilation?
Can I cut into any work top to install the Vessi tap?
What temperature can the water reach?
Is it possible to rent a Vessi tap?
How can I clean my Vessi tap?
If I will not be using it for an extended period of time, how do I turn off the Vessi tap?
Is it possible to ‘flush’ the tanks through on a Vessi tap?
How much does Vessi tap cost?
How do I register my boiler for warranty?
What is covered under warranty?
Who can I get to install the unit?
What is the supply voltage range of the boiler system?
What is the maximum power usage when the element is on?
What is the power usage when the unit is on Standby and the screen is off?
What is the power usage when keeping water warm at 98°C?
What is the power usage when reboiling 1 litre at 98°C?
Which power leads and plugs are included with the unit?
Installation
What installation guides are available?
Are there any installation videos available?
Can I install the unit myself?
Can a member of the Waterlogic team install the unit?
Can I get a plumber to install the unit?
Delivery
How long does delivery take?
How much does delivery cost?
Do you deliver to outside of the UK?
Refunds & Returns
How do I return my unit?
How do I get a refund?
How long does it take for a refund to hit my account?
What do I do if my system develops a fault after 30 days?
My product is faulty but is still guaranteed by the manufacturer, what do I do?
What happens if my items are damaged or incorrect?