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Not heating?

If your water dispenser doesn't appear to be heating correctly please try the following:

  1. Double check that the machine is plugged in and switched on
  2. Ensure the hot switch is switched to the on position. 
  3. Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage
  4. If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this hasn't resolved the issue, please complete our service request form below and one of our water experts will be in touch to arrange an engineer's visit.

Name*
Company name*
Account number
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Phone number*
Postcode*