WE’RE OPEN FOR BUSINESS. As we have key worker status, we want you to know that we’re still providing our services even during lockdown. Click here for FAQs.

Today we've saved plastic bottles from landfill

Not dispensing?

If your Tap doesn't appear to be dispensing water correctly please try the following:

  1. Double check that the machine is plugged in and switched on
  2. Ensure the mains water supply is running to the machine., To do this follow the pipework from the back of the Tap’s Under-counter unit to the isolation valve. The valve should be in line with the pipework if the water is running to the machine. If it is not in line, you can gently turn the valve until it is inline., You should then start to hear water filling the machine
  3. Check whether the pipework from the back of your machine has a water blocker. If a lot of water has been drawn off at once this may have switched on. This can be reset by pressing the water blocker lever
  4. If there is an LED display on the machine, double check whether it is displaying the source of the fault. If this is the case, call our team who will arrange an engineer to visit.

If this has not resolved the issue, please complete our Service Request form and one of our water experts will be in touch to arrange and engineers' visit.

Job title*
Company name
Account number
Company name

Details of your issue

Prefer to talk to someone?


If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 01442868589

Existing customer: 0333 600 1845


We can support via LiveChat too. Please check when our experts are live to help you.

Mon - Fri: 09:00am - 05:00pm

Open chat


If you prefer to email us we will get back to you as soon as possible. Please email your enquires to the email address below.


Product Summary: