Please read this COVID-19 update - We realise more than ever that protecting your workforce is paramount. We want you to know that we’re taking extra precautions to safeguard our employees and customers as we continue to navigate these uncertain times. Click here to view our FAQs for more information about the Coronavirus outbreak (COVID-19).
We have changed! Effective from the 1st of March, we have changed our name to Waterlogic GB Limited. We have also changed our bank details.
If you currently pay us by Bank Transfer, you will need to update your system to our new account details as of 1st March 2020. However, for payments made to us by Direct Debit or cheque, no action will need to be taken by yourselves.
If you have any concerns or queries about the changes, or just want to find out more please click here.
Brown water is often caused by internal plumbing issues or a build up of iron particles, natural minerals in ground water sources and other sediments in the water pipes supplying your home or workplace with drinking water.
An unexpected pipe disturbance or changes within the mains network can dislodge these particles, resulting in your taps running brown, orange or a deep yellow. Although this is an inconvenience, you should not assume it is safe to drink until you
have sought advice from your water company. We would not recommend drinking or using water from a tap running brown water, as it could have an unpleasant taste.
What causes my water to look brown?
Water companies work to reduce a build up of particles by flushing pipes or if required, lining or replacing old, problematic pipes. Despite this, rust can become trapped in the water supply and make their way into your water through several ways. Any of the below can disturb rust particles and other sediments that have settled at the bottom of the water pipes.
Water becoming weighed down with oxidised iron particles
Flush out your pipes by running the kitchen tap for 20-minutes. If your tap does not run clear, wait 20-minutes before repeating. Do this a few times.
If your water and the water of surrounding neighbourhoods does not begin running clear after 24-hours, contact your water provider as the problem is likely to be beyond your domestic pipes. You should find frequent updates on the website and social profiles of your water provider.
Enquiry and emergency numbers can be found on your water bill or on the customer service area of a water provider's website. By contacting the company, you can request a identify the root cause of the brown water.
If you are not provided with an adequate explanation or brown water runs after relevant actions have taken place, you can contact the Consumer Council for Water. This is an independent body for the water industry in England and Wales.